Privacy Policy

Effective Date: 2024-11-26
Last Updated: 2024-11-26

1. Introduction

ClueCheck Mystery Shopping ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cluecheck.co.uk and use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Contact information (name, email, phone, address)
• Company details (for business clients)
• Application information (for mystery shoppers)
• Payment information
• Communications with us

2.2 Information Collected Automatically

• Website usage data (IP address, browser type, pages visited)
• Cookies and tracking technologies
• Portal activity logs

2.3 Shopper Data Retention

We believe in data minimization. Shopper Profiles that remain inactive for 12 months or more are automatically deleted.

• Deletion: Personal data (contact details, photos) is scrubbed.
• Retention: Anonymized ID and banking transaction records are retained for 7 years solely to comply with HMRC tax laws.
• Reactivation: To rejoin after auto-deletion, a new application is required.

3. How We Use Your Information

• To provide and improve our services
• To process applications and payments
• To communicate with you about services
• To ensure security and prevent fraud
• To comply with legal obligations

4. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Rectify inaccurate information
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent

5. Data Security

We implement robust security measures including SSL encryption, secure servers, access controls, and regular security audits to protect your data.

6. Contact Us

Email: contact@cluecheck.co.uk
Phone: 07424 445495
Address: London, United Kingdom

Information Commissioner's Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113